Frequently Asked Questions
Find answers to your most frequently asked questions by reading the information below.

How can I make a payment?
Forms of payment accepted include cash, check, electronic check, cashier’s check, money order, or a Visa, Mastercard, American Express, or Discover credit card.

Payment options include:

  • Click here to pay your bill online through our secure website using your debit or credit card or by electronic check
  • Send your payment in the mail to the address indicated on your billing statement with the appropriate postage
  • Pay your bill in-person at Great River Physicians and Clinics
  • Make a payment over the telephone with one of our patient financial counselors

Why did I receive a bill if I have insurance coverage?
You will receive a statement after your insurance processes your bill. The amount you are billed for is based on what your insurance communicates to us on an Explanation of Benefits (EOB). Your insurance also mails you an EOB, which details how your insurance processed our charges and calculated your responsibility based on your insurance plan. If you believe your responsibility is not correct, please contact your insurance carrier directly (check your insurance card or EOB for the phone number). 

I am unable to pay my bill in full. What should I do?
Great River Physicians and Clinics offers many payment options, including monthly payment installments. Please call one of our helpful financial counselors to discuss your bill and payment options. To ignore the bill or send in less than full payment without contacting us may cause your bill to progress through collections process, including transfer to a collection agency where it may appear on your credit report.

I still have a question/concern about my bill.
If you have a question or concern about your bill or payment options, please call our office at 319-768-3450 or you can email us ï»¿and we will be happy to assist you.