March 30th, 2010

Sheila Thompson is Great River Health Systems' EXCEL Employee of the Year for service during 2009. An aide in the Nutrition Services Department, she has worked at Great River Medical Center since 2004.

Criteria for the employee of the year award are based on the health systems' philosophy of care. EXCEL stands for:

  • Enthusiastically friendly
  • X-ceeding expectations
  • Caring and compassion
  • Energetic teamwork
  • Leadership and professionalism

"Sheila is a model for service excellence, demonstrating the EXCEL values without fail," said one of Thompson's many nominations. "She always has a smile or kind word for everyone, and she can lift spirits any time of day. She touches many employees and customers with her pleasant personality and excellent service. She leaves her customers feeling a little happier, and it spreads throughout the organization."

Thompson lives in Burlington.