December 21st, 2011

Deanna Scott, Great River Hematology and Oncology, recently was named a Great River Health Systems EXCEL Service Hero.

The health system recognizes employees who demonstrate actions that extend beyond routine, expected employee behavior. Criteria for the service hero award are based on the health systems’ philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding expectations, Caring and compassion, Energetic teamwork, and Leadership and professionalism.

Scott’s EXCEL action: When calling Great River Hematology and Oncology, a patient couldn’t choose the automated options because she didn’t have a pushbutton telephone. Scott bought the patient a pushbutton phone so the woman could call the clinic more easily.