June 3rd, 2013
Pam Rudy, RN, Emergency Department, was named an EXCEL Service Hero at Great River Health Systems.
The health system recognizes employees who demonstrate actions that extend beyond routine, expected employee behavior. Criteria for the service hero award are based on the health systemâ€™s philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding expectations, Caring and compassion, Energetic teamwork, and Leadership and professionalism.
Rudyâ€™s EXCEL action was described as taking extra steps to make a patient feel as comfortable as possible during several trips to the Emergency Department. â€œPam has been there every timeÂ Â . . . and gone out of her way to ease my momâ€™s pain and give her encouragement,â€ said the patientâ€™s daughter.