January 31st, 2014
Penny Rea-Bailey is Great River Health Systems’ first EXCEL Service Hero of 2014. The health system regularly recognizes employees who demonstrate actions that extend beyond routine, expected employee behavior. Criteria for the service hero award are based on the health systems’ philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding expectations, Caring and compassion, Energetic teamwork, and Leadership and professionalism.