January 2nd, 2018
Great River Medical Center will begin requesting copayments and co-insurance payments in the Emergency Department Thursday, Feb. 1. The practice has been standard at other hospitals throughout the U.S. for more than five years.
Patients who come to the Emergency Department will not be denied care.
“We will not ask for payment information until patients are screened and receive stabilization treatment,” said Michael McCoy, MD, chief medical officer, Great River Health Systems. “Patient care is our greatest concern.”
Collecting copayments in the Emergency Department will help ensure financial stability as Great River Health System faces reduced reimbursements for care and increasing costs. This is not a change in payment requirements. The difference is that part of the payment is being requested at the time of discharge from the Emergency Department.
After treatment, Patient Access staff in the Emergency Department will verify insurance information and request payment, if applicable. If the Emergency Department visit leads to a hospital admission, copayments will not be collected at that time. Cash, check, debit and credit will be accepted. If patients cannot pay immediately after they are treated, they will receive information about ways to receive help for paying for their hospital bill, including financial assistance or a medical loan.
Coverage and copayment or coinsurance information may be on the back of insurance cards. If not, patients should call their insurance providers to learn coverage information. Patients who have questions about insurance coverage may call Patient Financial Services at 319-768-3625, and choose option 2.
All patients will receive bills for the remaining cost of their care that is not covered by insurance.
- Family Medicine, 319-754-4242
- Family Medicine, Mercy Plaza, 319-768-1570
- Keokuk, 319-524-6274
- Medicine Specialists, 319-768-3200
- Wapello, 888-377-7791
Great River QuickCare, 624 S. Roosevelt Ave., Suite 101, Burlington, provides treatment of sudden illness like severe colds and flu, earaches and sore throats. The walk-in clinic is for patients 18 months and older who don’t have a primary-care provider or those needing extended office hours. Clinic hours are 8 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 4 p.m. Saturday and Sunday.